The present general conditions shall be entirely applied to every single order, except for particular derogations sent in writing by Mtb School Ortisei – Asso S.r.l. to the customer. By placing the order, the present general sales conditions shall be intended as integrally accepted.
The purchase contract will be stipulated at the time of the acceptance of the order or, at the latest, at the time of delivery of the goods to the carrier. The main characteristics of the products are stated on our website. Cut, colors or materials may sometimes result slightly different than stated in the description. Prices, technical data, pictures and services stated are not binding, if not previously agreed.
The delivery is carried out by carrier. The delivery starts after the successful arrival of your kind payment. If the goods are not available, the customer will immediately be informed about it. The customer has no right to claim for damages for delayed deliveries, if such delay is caused by force majeure of any nature, strikes, provisions of the authorities or other kind of obstacles not depending on our office.
Important: In advanced payment by bank transfer enter as reason for payment please always your order number and the date of your order.
Orders for which the corresponding payments made by bank transfer are not effected within 20 days from the receipt of order, it cannot be considered.
All prices are VAT included. The prices can be changed. The prices do not include transport charges.
The customer has the right to return purchased goods within 14 days from the delivery date. We will refund you the value of goods. Please note also point 10 (Return of purchased goods).
The purchased goods will be delivered safely. If not otherwise agreed, the average delivery time of the ordered goods is approx. 7-10 working days. In case of delays you can contact us at any time.
The guarantee will be applied in compliance with the Italian law. The customer is kindly requested to keep the sales documentation. Upon delivery, the customer should check the quantity and the conditions of the goods. Should there be missing or broken goods, the customer should inform the Mtb School Ortisei – Asso S.r.l. by e-mail. The relevant e-mail address is the following: firstname.lastname@example.org
Possible claims can be taken into consideration only if notified in written within 7 days from the delivery.
Please contact us under this e-mail address: email@example.com
Return of goods can only be accepted if the return has been previously announced in written. The relevant transport charges have to be paid by the customer.